| | | Our telephone services | LawAccess Policies | Customer Satisfaction| Useful Calculators | LawAccess NSW Publications| Communication Strategies| |
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| Need legal help? | LawAccess NSW is a free government telephone service that provides legal information, advice and referrals for people who have a legal problem in NSW |
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| How can we help you? | If you are going to court, have a legal problem or have a question about the law we can help you get the assistance you need,
If you call LawAccess NSW we have Customer Service Officers who can:
- Give you legal information to assist you with your legal problem
- Arrange for one of our Legal Officers to provide you with legal advice over the phone if you meet our guidelines
- Refer you to another legal or related service that is best able to help you
- Send you out information that can help you with your legal problem
- Discuss your eligibility for Legal Aid and help you with making an application for Legal Aid
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| Can I get Legal Aid? | Whether you can get Legal Aid depends on the type of legal problem you have and your income. If you are not sure whether you will get Legal Aid our Customer Service Officers can help you work out whether Legal Aid may be available and assist you to fill out the Legal Aid application form. |
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| Who can we help? | LawAccess NSW was set up to assist people who have difficulty in accessing a free legal service. In particular, we assist customers:
- In regional or rural NSW
- Who are Aboriginal or Torres Strait Islander
- Who have a disability
- Are from a non-English speaking background
- Who are at risk of harm
We recognise that people have difficulties accessing appropriate legal services for many other reasons. Our customer service officers are trained to help you find the assistance you need. |
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| What type of legal problem can we help you with? | We can help you with a number of legal problems including:
- Debt and Credit Matters
- Family Law and De-facto Relationships
- Neighbourhood Disputes
- Wills and Estates
- Traffic Offences
- Employment Law
- Criminal Law
- Apprehended Violence Orders
- Consumer Law
- Motor Vehicle Accidents
- Complaints about Solicitors
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| How you can contact us | You can call us on 1300 888 529 between 9am and 5pm, Monday to Friday (excluding public holidays) |
 | If you have a hearing or speech impairment you can call us on 1300 889 529 using a TTY between 9am and 5pm, Monday to Friday (excluding public holidays)
Is English your second language?
You can contact us through the Translating and Interpreting Service (TIS) on 131450. TIS will organise for an interpreter in your language to be on the phone when you contact us. TIS is a free and confidential service.
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| Are you Aboriginal or Torres Strait Islander? | We have an Indigenous Customer Service Officer who can speak to you about your legal problem. If you would like to speak to our Indigenous Customer Service Officer let us know when you contact us.
If you identify that you are Indigenous or Torres Strait Islander this can help us to refer you to the most appropriate service. |
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| Can I get legal advice from LawAccess NSW? | We have Legal Officers who can give legal advice over the phone. However, we are unable to provide legal advice to everyone. The legal inquiry must meet our guidelines for getting legal advice and must be suitable to be discussed over the phone.
For further information about receiving legal advice from LawAccess see our policy page |
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| Do you need help to find a private solicitor? | If you need the help of a private solicitor we can work together with the Law Society of New South Wales to have the names of three private solicitors in any location or area of law to be sent to you via post, fax or e-mail. |
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| Why do we refer to other services? | After listening to your legal problem our Customer Service Officers may identify that you are better assisted by a specialist service. Sometimes your legal problem may be more appropriately dealt with by seeing someone face-to-face. Our Customer Service Officers will make sure that you are put in touch with most appropriate service. |
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| Who operates LawAccess NSW? | LawAccess NSW is a NSW government initiative. Organisations that form our board include:
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