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| What is LawAccess NSW? | LawAccess NSW is a free government telephone service that provides legal information, advice and referrals for people who have a legal problem in NSW.
In particular, we assist people:
- who live in regional, rural and remote areas of NSW
- who are Aboriginal or Torres Strait Islander
- who have a disability
- who are from a culturally and linguistically diverse (CALD) background
- who are at risk of harm
- who have an urgent legal problem
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| How can we help you? | If you are going to court, have a legal problem or have a question about the law, we can help you.
We have Customer Service Officers who can:
- give you legal information over the telephone
- send you written information
- refer you to another legal or related service that may be able to help you, for example if you need face to face legal advice
- in some cases, arrange for one of our Lawyers to provide you with telephone legal advice
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| What type of legal problems can we help you with? | We can help you with a number of legal problems including:
- debt and credit
- family law
- neighbourhood disputes
- fines and traffic offences
- employment law
- criminal law
- domestic and family violence
- consumer law
- motor vehicle accidents
- planning ahead (wills, powers of attorney, enduring guardianship)
and general information about the law and you. |
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| Can you get legal information online? | Our website is a great starting point to search for information about the law and legal issues.
You can use our website to access:
- easy to read legal resources such as factsheets, forms and publications from a range of government and non-government legal services such as Legal Aid NSW, Community Legal Centres and Courts
- easy to find legal information under a number of headings such as Debt, Family Law and Neighbours
- LawZone, a series of interactive guides to help you better understand your legal problem such as dealing with debt
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| Can I get Legal Advice from LawAccess NSW? | We have Lawyers who can give legal advice over the telephone. However, we are unable to provide legal advice to everyone. The legal enquiry must meet our guidelines for getting legal advice and must be suitable to be discussed over the telephone.
For further information about receiving legal advice from LawAccess see our policy page |
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| Are you Aboriginal or Torres Strait Islander? | We have Aboriginal staff who can talk to you about your legal problem and also connect you with other services, including Aboriginal Legal Services, if you need more help.
If you would like to talk to one of our Aboriginal staff let us know when you contact us.
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| Do you need help to find a private solicitor? | If you need the help of a private solicitor, we can work together with the Law Society of NSW to have the names of three private solicitors in any location in NSW or area of law to be sent to you via post, fax or e-mail. |
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| Can I get Legal Aid? | Our Customer Service Officers can help you work out whether Legal Aid may be available for your legal problem and if you meet the Legal Aid means test. Our Customer Service Officers can also assist you to fill out the Legal Aid application form over the telephone. |
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If you need legal help:
|  You can call us on 1300 888 529 between 9am to 5pm, Monday to Friday (excluding public holidays). |
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 If you have a hearing or speech impairment, you can call us using a Telephone Typewriter (TTY) on 1300 889 529. |
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 If you want to talk to us with the assistance of an Interpreter, you can call us through the Translating and Interpreting Service (TIS) on 131 450. TIS is a free and confidential service. |
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| Who operates LawAccess NSW? | LawAccess NSW is a NSW government initiative. Organisations that form our board include:
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